PRIVACY AND INFORMATION NOTICE

  • BPC Cars

This notice describes how BPC Cars handles personal information when you visit our website, request a quotation, create an account, make a reservation or contact our customer-support team.

BPC Cars provides an online booking marketplace through which customers can arrange journeys with independent private-hire operators licensed by Transport for London (TfL). We use personal information to administer the marketplace, process booking requests and payments, issue travel confirmations and provide customer assistance.


1. Responsibility for your information

BPC Cars is responsible for deciding how personal information is used for its website, payment-administration and marketplace activities.

The TfL-licensed operator identified in your confirmation is separately responsible for the information it receives to arrange and complete your journey. It may provide necessary journey details to the licensed driver working on its behalf.

The operator may have its own privacy notice covering its transport activities.


2. Information connected with your booking

We may collect:

  • Your name, telephone number and email address.
  • Pickup and destination addresses.
  • Journey date, time, route and requested stops.
  • Flight number and arrival information.
  • Passenger and luggage quantities.
  • Requested vehicle category.
  • Accessibility assistance and child-seat requirements.
  • Booking reference and confirmation details.
  • Payment amount, payment status and transaction reference.
  • Cancellation, refund and complaint records.
  • Messages and communications concerning your reservation.

We do not normally store complete payment-card numbers or card security codes.


3. Account and website information

When you create an account or use our website, we may also collect:

  • Account login and registration details.
  • Your IP address and approximate location.
  • Browser, operating system and device information.
  • Pages viewed and actions taken on the website.
  • Login, security and error records.
  • Cookie choices and online identifiers.
  • Information submitted through contact or feedback forms.

4. Sources of personal information

Information may be obtained:

  • Directly from you.
  • From a person, travel agent or business arranging travel for you.
  • From a licensed operator involved with your reservation.
  • From payment and fraud-prevention providers.
  • Automatically through website cookies and server logs.

If you supply information about another passenger, you must have permission to do so and should make this notice available to that person.


5. How we use the information

Personal information may be used to:

  • Produce and display journey quotations.
  • Send requests to suitable TfL-licensed operators.
  • Confirm, amend or cancel reservations.
  • Issue confirmations, e-tickets, receipts and journey updates.
  • Administer payments and refunds.
  • Respond to customer questions and complaints.
  • Verify transactions and prevent fraud.
  • Maintain reliable marketplace and financial records.
  • Protect our website, systems and users.
  • Analyse and improve website performance.
  • Establish, exercise or defend legal claims.
  • Comply with legal, financial and regulatory duties.
  • Deliver marketing communications where permitted.

We do not ordinarily make decisions producing legal or similarly significant effects using solely automated processing.


6. Legal grounds for using information

The lawful basis