BPC Cars - Frequently Asked Questions

Welcome to our FAQ section! Here, you'll find answers to common queries about BPC Cars' services, booking process, pricing, and much more. If you don’t find what you’re looking for, feel free to contact us via WhatsApp or email - we’re here to help 24/7.

Q: How can I book a service with BPC Cars?

Ans: Booking is easy and accessible 24/7. You can book through our online platform, send a message via WhatsApp, or shoot us an email.

Q: What kind of airport transfer services do you offer?

Ans: We provide comprehensive airport transfer services to major London airports, including Heathrow, Gatwick, Stansted, Luton, London City Airport, and Southend Airport. This includes meet-and-greet services for a smooth experience.

Q: Can BPC Cars accommodate large groups?

Ans: Absolutely. We have a range of vehicles suitable for different group sizes. For large groups needing minibuses or coaches, please contact us for a custom quote.

Q: Are the prices offered by BPC Cars fixed?

Ans: Yes, we provide fixed prices. Once you book a service, the price is set, ensuring no surprises later, even in heavy traffic.

Q: What should I do if my flight is delayed or cancelled?

Ans: We monitor flights for any changes. If your flight is delayed or cancelled, we adjust our services accordingly without any additional charges.

Q: Are your drivers licensed and trained?

Ans: All our drivers are professionally trained and hold special licenses from TFL for minicab driving. Our company is licensed under TFL (Licence No 009659).

Q: What types of vehicles do you have in your fleet?

Ans: Our fleet ranges from saloon cars to vehicles accommodating up to 8 passengers. For larger groups, we can provide multiple vehicles or arrange minibuses and coaches.

Q: How does BPC Cars ensure passenger safety and comfort?

Ans: Passenger safety is our top priority. All our cars are insured with Hire & Reward Insurance, and we follow stringent safety protocols.

Q: What happens in case I need to cancel my booking?

Ans: We offer a flexible cancellation policy. If your plans change, let us know, and we’ll assist you with the cancellation process.

Q: Is there an additional charge if I'm stuck in traffic during my ride?

Ans: No, there are no additional charges. Our fixed price policy means you pay what was initially quoted, regardless of traffic conditions.

Q: Do you offer customer support round the clock?

Ans: Yes, we have a 24/7 live customer service team to assist you at any time.

Q: How can I make special requests for my journey, such as a child seat?

Ans: During the booking process, you can make special requests. We’ll do our best to accommodate your needs.

Q: Do BPC Cars offer services outside of London?

Ans: Yes, our services extend beyond London. Contact us with your destination details for more information.

Q: What payment methods are accepted by BPC Cars?

Ans: We accept various payment methods, including online secure payments, for your convenience.

Q: How early should I book my airport transfer?

Ans: We recommend booking as early as possible, especially during peak times, to ensure availability.

Q: Can I request a specific driver or car for my booking?

Ans: While we can’t guarantee specific driver requests, you can certainly request a specific type of vehicle when booking.

Q: Does BPC Cars provide real-time updates for booked rides?

Ans: Yes, we provide updates regarding your booking, including driver details and any changes in scheduling.

Q: Are BPC Cars' vehicles equipped with Wi-Fi?

Ans: This varies across our fleet. Please mention this requirement when booking, and we will try to accommodate.

Q: What is the process for leaving feedback about my journey?

Ans: We value your feedback! You can leave feedback through our website, via email, or directly to our customer service team.

Q: Do you offer corporate accounts for frequent business travelers?

Ans: Yes, we offer corporate account services. Contact us for more information on setting up a corporate account.

Q: How does BPC Cars handle lost and found items?

Ans: If you leave something in one of our vehicles, please contact us as soon as possible. We’ll do our best to help you retrieve your item.

Q: Are your prices inclusive of all charges?

Ans: Yes, our prices include all charges. There are no hidden fees in our pricing structure.

Q: Can I change the destination after my ride has started?

Ans: Yes, you can change your destination during the ride. Please inform the driver, and we’ll adjust the route accordingly.

Q: What measures are taken by BPC Cars for passenger security?

Ans: We take passenger security seriously. Our drivers are vetted, and vehicles are regularly checked to ensure safety.

Q: How can I get a receipt for my journey?

Ans: A receipt will be sent to you via email after the completion of your journey.

Q: Do you offer sightseeing or custom tour services?

Ans: While we primarily focus on transfers, we can arrange custom tours upon request. Please contact us for more details.

Check Our Latest Blog Posts

Blog about A transfer Journey Through Britain
Blog about A transfer Trip Through Britains Historic Mining Towns and Communities
Blog about From London Airports: A transfer Ride to Britain

Our Clients Testimonials

Person

On-time service

The drivers are always on time. After selecting the cab if a few minutes your selected cab will be available for you.

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Person

The best option for traveling

If you are traveling alone or with your family BPC Cars cab is the best option for you.              

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Person

Good environment

I enjoyed my journey in a pleasant environment.

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Person

Comfortable

I enjoy my journey with BPC Cars cab. It was such a good journey. If you are moving with BPC Cars cab you are in the comfort zone.

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Person

Good Driver

"Driver was great! He got us in John O’Groats with a trailer and drove us to Edinburgh.He was exceptionally useful! It was a welcome sight as we had sacks and bicycles having recently cycled fromLand's End! Much thanks to you"

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Person

Fantastic service

I booked the cab through the web and the driver arrived at a convenient and welcomed me cheerfully. I was a bit late however the driver sat tight for me and realize that there was a slight postponement in flights due to the climate.

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Person

Good service

I looked on the web and BPC Cars showed up on top of the examination. I booked the cab on the web and the driver was there hanging tight for me when I showed up. Welcomed me with a grin and conversed with me pleasantly all through the journey.

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Person

Excellent services

We use the services of BPC Cars cab. These services were excellent

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Person

Perfect service

I used their service and it was amazing.           

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Person

Recommendable

The services of the company cab are satisfactory. I will suggest you use it again.

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Person

Reasonable price

I not only enjoyed it, but the price was suitable.              

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Person

Give respect to clients

The BPC Cars cab drivers are very professional. They believe in giving respect and taking respect.

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Person

Reliable service

"Splendid assistance - on time, extremely supportive, dependable, and reliable. We will utilize themOnce more. Good job!          

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Person

Fantastic

The BPC Cars cab provided us with an amazing journey. it was the very fantastic journey along with the company.

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Person

Experience Driver

The BPC Cars cab service was very experienced.

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Person

Good service

BPC Cars offer was a good deal. Luxury cars with premium services in a very affordable way. High recommendable to everyone.

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Person

Helpful Driver

The BPC Cars cab driver was accommodating. he placed my luggage in a cab and charge for that nothing.

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Person

I will recommend

I am very satisfied with the services of BPC Cars cab. I will suggest you use the services of BPC Cars cab.

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Person

Great trip!

I had a decision of either going by train, transport or cab. cab fit me the most as I needed to stop en route to get a couple of things. I looked on the web and BPC Cars showed up on top of the examination. I booked the cab on the web and the driver was there sitting tight for me when I showed up

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Person

Good communication

I enjoyed the company cab driver. He communicated with me in decent manners.

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