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BPC Cars - Frequently Asked Questions

Welcome to our FAQ section! Here, you'll find answers to common queries about BPC Cars' services, booking process, pricing, and much more. If you don’t find what you’re looking for, feel free to contact us via WhatsApp or email - we’re here to help 24/7.

Q: How can I book a service with BPC Cars?

Ans: Booking is easy and accessible 24/7. You can book through our online platform, send a message via WhatsApp, or shoot us an email.

Q: What kind of airport transfer services do you offer?

Ans: We provide comprehensive airport transfer services to major London airports, including Heathrow, Gatwick, Stansted, Luton, London City Airport, and Southend Airport. This includes meet-and-greet services for a smooth experience.

Q: Can BPC Cars accommodate large groups?

Ans: Absolutely. We have a range of vehicles suitable for different group sizes. For large groups needing minibuses or coaches, please contact us for a custom quote.

Q: Are the prices offered by BPC Cars fixed?

Ans: Yes, we provide fixed prices. Once you book a service, the price is set, ensuring no surprises later, even in heavy traffic.

Q: What should I do if my flight is delayed or cancelled?

Ans: We monitor flights for any changes. If your flight is delayed or cancelled, we adjust our services accordingly without any additional charges.

Q: Are your drivers licensed and trained?

Ans: All our drivers are professionally trained and hold special licenses from TFL for minicab driving. Our company is licensed under TFL (Licence No 009659).

Q: What types of vehicles do you have in your fleet?

Ans: Our fleet ranges from saloon cars to vehicles accommodating up to 8 passengers. For larger groups, we can provide multiple vehicles or arrange minibuses and coaches.

Q: How does BPC Cars ensure passenger safety and comfort?

Ans: Passenger safety is our top priority. All our cars are insured with Hire & Reward Insurance, and we follow stringent safety protocols.

Q: What happens in case I need to cancel my booking?

Ans: We offer a flexible cancellation policy. If your plans change, let us know, and we’ll assist you with the cancellation process.

Q: Is there an additional charge if I'm stuck in traffic during my ride?

Ans: No, there are no additional charges. Our fixed price policy means you pay what was initially quoted, regardless of traffic conditions.

Q: Do you offer customer support round the clock?

Ans: Yes, we have a 24/7 live customer service team to assist you at any time.

Q: How can I make special requests for my journey, such as a child seat?

Ans: During the booking process, you can make special requests. We’ll do our best to accommodate your needs.

Q: Do BPC Cars offer services outside of London?

Ans: Yes, our services extend beyond London. Contact us with your destination details for more information.

Q: What payment methods are accepted by BPC Cars?

Ans: We accept various payment methods, including online secure payments, for your convenience.

Q: How early should I book my airport transfer?

Ans: We recommend booking as early as possible, especially during peak times, to ensure availability.

Q: Can I request a specific driver or car for my booking?

Ans: While we can’t guarantee specific driver requests, you can certainly request a specific type of vehicle when booking.

Q: Does BPC Cars provide real-time updates for booked rides?

Ans: Yes, we provide updates regarding your booking, including driver details and any changes in scheduling.

Q: Are BPC Cars' vehicles equipped with Wi-Fi?

Ans: This varies across our fleet. Please mention this requirement when booking, and we will try to accommodate.

Q: What is the process for leaving feedback about my journey?

Ans: We value your feedback! You can leave feedback through our website, via email, or directly to our customer service team.

Q: Do you offer corporate accounts for frequent business travelers?

Ans: Yes, we offer corporate account services. Contact us for more information on setting up a corporate account.

Q: How does BPC Cars handle lost and found items?

Ans: If you leave something in one of our vehicles, please contact us as soon as possible. We’ll do our best to help you retrieve your item.

Q: Are your prices inclusive of all charges?

Ans: Yes, our prices include all charges. There are no hidden fees in our pricing structure.

Q: Can I change the destination after my ride has started?

Ans: Yes, you can change your destination during the ride. Please inform the driver, and we’ll adjust the route accordingly.

Q: What measures are taken by BPC Cars for passenger security?

Ans: We take passenger security seriously. Our drivers are vetted, and vehicles are regularly checked to ensure safety.

Q: How can I get a receipt for my journey?

Ans: A receipt will be sent to you via email after the completion of your journey.

Q: Do you offer sightseeing or custom tour services?

Ans: While we primarily focus on transfers, we can arrange custom tours upon request. Please contact us for more details.

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Our Clients Testimonials

Person

Good service

There are many cab services but I have been using BPC Cars for a long time now, so decided to go with it. I booked the cab using the contact number and the driver came on time and we are off. The whole journey had a lot to offer and we are pleased that the place was beautiful throughout.

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Person

Very cooperating

BPC Cars cab worked hard for us! They were most accommodating in arrangements. The get was on time and agreeable and accommodating. Extraordinary work and we anticipate you helping us again later on.              

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Person

Luxury Services

I booked BPC Cars cab. It was very high quality. I enjoyed my journey in a luxurious environment.

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Person

Friendly drivers

Very good service! Leo was there on time and was a very friendly driver. Thank you for organizing my booking so efficiently even though I only contacted two days in advance

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Person

Follow the time

The company gives great service! Drivers of BPC Cars cabs are punctual and efficient"

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Person

Excellent services

We use the services of BPC Cars cab. These services were excellent

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Person

Neat and Clean Interior

The interior experience of the cab was amazing.BPC Cars use very delightful fragrance.

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Person

The best option for traveling

If you are traveling alone or with your family BPC Cars cab is the best option for you.              

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Person

Amazing Exterior

The Exterior look of the car was very attractive.

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Person

Good service

I booked the cab and told the cab company to make the London city airport the point of a pick as I will be seeing someone there. From there onwards, I booked a cab and the journey was full of stories by my granddad. I will remember this trip forever. Cab service was good as always. We also visited some other famous places.

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Person

Good service

I looked on the web and BPC Cars showed up on top of the examination. I booked the cab on the web and the driver was there hanging tight for me when I showed up. Welcomed me with a grin and conversed with me pleasantly all through the journey.

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Person

Pleasant journey

We had a very pleasant journey.       

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Person

Perfect service

I used their service and it was amazing.           

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Person

Good Service

"The service is excellent. I like your administration.Much obliged"            

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Person

Helpful Driver

The BPC Cars cab driver was accommodating. he placed my luggage in a cab and charge for that nothing.

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Person

Safe and smooth journey

I was safe and smooth. I really enjoyed my journey with BPC Cars cab service.

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Person

Well manner Driver

The cab driver was a very down-to-earth person and their behavior was amazing.              Adeline

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Person

I will recommend

I am very satisfied with the services of BPC Cars cab. I will suggest you use the services of BPC Cars cab.

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Person

Fast Response and Great Service

I thought of going by train at the start but later decided to go by cab. I Booked online for the coming Sunday. The cab driver arrived on time and was pleasant to talk to. We were off and the trip was great throughout from London City Airport to Bicester. I enjoyed the trip and also went to the following places.

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Person

Reasonable price

I not only enjoyed it, but the price was suitable.              

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